Contact us

We’d love to hear from you! Whether you have a question about features, trials, pricing, or need a little help, our team is ready to answer all your questions.

Headquarters, Surakarta

Jl. Semeru V Kandangsapi RT/RW 001/001,
Tegalharjo, Jebres, Surakarta,
Central Java, Indonesia 57128
Monday – Friday, 9:30 am – 5:30 pm
Phone +6281228586965

Frequently Asked Questions

Find quick answers to the most common questions about our coconut charcoal products, manufacturing capacity, international shipping, and partnership options.

We specialize in manufacturing 100% natural coconut shell charcoal briquettes tailored for two main applications: Premium Shisha/Hookah and High-Quality BBQ/Grilling. We also offer conventional hardwood charcoal upon request.

We strictly control our entire supply chain from sourcing raw coconut shells in Java to final production. Our products feature high calorie output, maximum burning time, extremely low ash content, and are completely smokeless and odorless without any chemical additives.

Yes, absolutely. We offer flexible production capabilities to meet your market requirements. Our standard shapes include Cube (25mm, 26mm, 27mm), Flat, Finger, and Hexagonal, but custom dimensions can be manufactured upon agreement.

Yes. Quality assurance is our top priority. Every production batch undergoes rigorous laboratory testing. We provide official certificates covering technical specifications such as Fixed Carbon, Moisture, Ash Content, and Volatile Matter.

Yes, our briquettes are highly sustainable. They are made from 100% renewable coconut shells, which means no trees are cut down during our production process, making it a green and eco-friendly energy alternative.

Yes, we provide full OEM and white-label services. We can design and print inner boxes and master cartons with your own brand identity, logo, and preferred weight sizes (e.g., 1kg, 10kg, or 20kg).

As an experienced global export partner, we handle and provide complete legal documentation required for international shipping, including Material Safety Data Sheet (MSDS), Surveyor Report (SHT), Bill of Lading (B/L), Certificate of Origin (COO), and Commercial Invoice & Packing List.

We generally operate under standard international trade terms including FOB (Free On Board), CFR (Cost and Freight), and CIF (Cost, Insurance, and Freight) shipping from major Indonesian ports. Our preferred payment terms are Letter of Credit (L/C) or Telegraphic Transfer (T/T).

Our standard Minimum Order Quantity is 1 Full Container Load (FCL 20ft), which typically holds around 17 to 18 metric tons depending on the packaging configuration.